Refund Policy
Effective Date: January 1, 2024
At HostGleam.com, we strive to provide high-quality hosting services to meet your needs. If for any reason you are not satisfied with our services, we offer a 15-day Money-Back Guarantee on hosting services, subject to the terms outlined below:
1. Eligibility for Refund
- The 15-day Money-Back Guarantee applies only to shared hosting plans.
- Refund requests must be submitted within 15 days from the date of purchase.
- Refunds are not applicable for:
- Domain name registrations, renewals, or transfers.
- SSL certificates or any other add-on services.
- VPS, dedicated servers, or custom solutions.
- Refunds are provided only for first-time purchases. Renewals, upgrades, or subsequent purchases are not eligible.
2. Refund Process
- To request a refund, please submit a ticket through your WHMCS client area.
- Refunds will be processed within 7-10 business days after approval.
- Refunds will be issued via the original payment method used for the purchase.
3. Non-Refundable Items
- The cost of domain name registrations, renewals, or transfers is non-refundable, even if the domain was purchased as part of a hosting package.
- Any fees paid for additional services, such as SSL certificates, site migrations, or consulting, are non-refundable.
4. Termination of Refund Eligibility
- If your account is found to violate our Terms and Conditions or Acceptable Use Policy, refund eligibility is void.
- Abuse of the refund policy, including multiple cancellations or fraudulent activities, will result in account termination and forfeiture of refunds.
5. Limitations of Refund Policy
- Refunds do not cover any transaction fees or taxes associated with your purchase.
- The maximum amount eligible for a refund is limited to the hosting service fees paid for the current billing cycle.
If you have any questions or concerns regarding this Refund Policy, please contact our support team via your WHMCS client area or at support@hostgleam.com.
Thank you for choosing HostGleam.com!
